PROFESSIONAL SUMMARY

A highly motivated and seasoned technology professional with a proven track record, Bill is a ‘make your headache go away’ type of person that initiates, owns, and follows through.  He has a good eye for the ‘bigger picture’ and crafts solutions for immediate needs in a way that keeps that bigger picture in mind.  He has sound judgment, the ability to look ahead, can foresee and avoid problems, and complete projects on time and within budget.

Bill is well-liked by his coworkers and customers and can work with little supervision.  He can lead as well as follow and makes a valuable contribution to any team. An encourager by nature, he is friendly, upbeat, and ‘gets’ customer service.  His oral and written communication skills are top-notch.  Bill’s style of leadership encourages others to follow his example of attitude and ambition.  He brings finesse and diplomacy to bear in sensitive situations.  He has served in various leadership capacities as Technical Services Manager, IT Director, Manager, and Senior/Lead Engineer.

Bill is an experienced traveler with a current passport and has a working knowledge of Spanish.

Microsoft (Verify My Certifications with Microsoft) MCSE: Cloud Platform and Infrastructure, MCSE: Productivity, MCSE: Communication, MCSE: Server Infrastructure, MCSE: Desktop Infrastructure, MCSA: Windows Server 2012, MCSA: Windows 8, MCITP: Messaging Enterprise Administrator on Exchange 2010, MCTS: Microsoft Exchange Server 2010, Configuration, MCITP: Microsoft SharePoint 2010, Administrator, MCTS: Microsoft SharePoint 2010, Configuration, Microsoft Specialist: Enterprise Desktop Administrator on Windows 7, MCSA: Windows Server 2008, MCSA Windows 7, MTA: Security Fundamentals, MTA: Networking Essentials, MTA: Windows Server Administration Fundamentals, MTA: Windows Operating System Fundamentals, MCITP, MCITP: Microsoft Lync Server 2010, Administrator, MCITP: Virtualization Administrator on Windows Server 2008 R2, MCITP: Enterprise Administrator on Windows Server 2008, MCITP: Enterprise Messaging Administrator on Exchange 2007, MCITP: Enterprise Desktop Administrator on Windows 7, MCITP: Enterprise Desktop Support Technician on Windows 7, MCITP: Server Administrator on Windows 8, MCITP: Enterprise Support Technician on Windows Vista, MCITP: Consumer Support Technician on Windows Vista, MCTS, MCTS: Microsoft Lync Server 2010, Configuring, MCTS: Windows Server 2008 R2, Server Virtualization, MCTS: Windows Vista, Configuration, MCTS: Windows Server 2008 Active Directory Configuration, MCTS: Windows Server 2008 Network Infrastructure Configuration, MCTS: Windows Server 2008 Applications Infrastructure Configuration, MCTS: Windows Server 2008 R2, Desktop Virtualization, MCTS: Windows 7 and Microsoft Office 2010, Deployment, MCTS: Windows 7, Configuration, MCTS: Microsoft SharePoint 2007, Configuration, MCTS: Exchange Server 2007, Configuration, MCTS: Microsoft Office Communications Server 2007, Configuring, MCSE Security 2003, MCSE Messaging 2003, MCSE 2003, MCSA Security 2003, MCSA Messaging 2003, MCSA 2003, MCSE Security 2000, MCSE Messaging 2000, MCSE 2000, MCSA Security 2000, MCSA Messaging 2000, MCSA 2000, MCSE+Internet NT 4.0, MCSE NT 4.0, MCSE+Internet NT 3.5, MCSE NT 3.5, MCSE+I, MCDST, MCP+Internet, MCP Cisco CCNA, CCDA CompTIA A+ CyberArk Certified Trustee IBM Certified MQSeries Engineer Lotus CLS, CLP Notes Principal System Administrator R4 Novell CNA3, CNE3, CNA4, CNE4, CNE5 National Computer Science Academy (NCSA) CH-111 Computer Hardware Technician

Technical Skills Summary

Work Experience

• Supported a multi-platformed environment: Active Directory and Google Workspace on the server side, with Windows machines, iPads, MacBooks, and Chromebooks on the client side.
• Managed an environment in which each user had four identity repositories that needed to be kept in sync: Active Directory, Google Workspace, SalesForce, and an Open Source Identity Provider (IDP)
• Managed Windows servers and Domain Controllers of an Active Directory domain.
• Helped facilitate reduction of on-prem equipment and services in favor of cloud-based services (Google Workspace).
• Troubleshot and resolved PKI issues.

Senior Security Engineer - Cloud & Infrastructure
Allscripts Healthcare, LLC (Full Time Employee)
Raleigh, North Carolina
2018 - 2019

• Configuration, management, and administration of 2019, 2016, and 2012 Active Directory environments.
• Identity and Access Management using Quest, One Identity, and Cyber-Ark tools.
• Delegation of administration for cloud-based and on premises Active Directory environments
• Managed Active Directory Organizational Units (OUs), Group Policy Objects (GPOs), Groups, Sites and Services, Authentication protocols, firewalls, Domains, Forest and Domain modes, Schema Administration, LDAP Queries, Disaster Recovery design and implementation, and cross-forest administration.

Senior Support Escalation Engineer - Cloud & Infrastructure Solutions - Identity & Security Team
Microsoft Corporation (Full Time Employee)
Charlotte, North Carolina
2011 - 2018
Provided phone and email support for authentication technologies.

• Cloud Identity (SSO, federation, Azure Active Directory)
• Public Key Infrastructure (PKI) - certificates
• Active Directory Federation Services (ADFS) 2.1 and 3.0
• Active Directory 2016, 2012, 2008
• SharePoint 2013, 2010, 2007
• InfoPath 2013, 2010, 2007, 2003
• OneDrive for Business

Enterprise Platforms Support Engineer - Security
Microsoft Corporation (CompConTech)
Charlotte, North Carolina
2011 (5-month contract)
Provided phone support for security issues and Microsoft's security-related family of products & technologies.

• Public Key Infrastructure (PKI) - certificates
• Microsoft Forefront Threat Management Gateway (TMG) 2010
• Microsoft Internet Security and Acceleration (ISA) Server 2006, 2004, & 2000

Senior Systems Engineer
Peak 10, Inc. (Insight Global)
Charlotte, North Carolina
2010 (90-day contract)
Provided architecture, design, and support for server farms located in multiple datacenters across the United States.

• Active Directory 2008/2003
• Exchange 20010/2007
• Microsoft SQL 2008/2005
• SharePoint 2010/2007
• VMware ESX 4.x & Hyper-V
• Citrix XenApp 4.x & Windows 2008 Terminal Server
• Cisco switch & PIX firewall configuration
• Public Key Infrastructure (PKI) - certificates

Enterprise Messaging Support Engineer - Unified Communications
Microsoft Corporation (Volt)
Charlotte, North Carolina
2009-2010 (1-year contract)
Provided phone support for Microsoft’s Unified Communication family of products.

• Public Key Infrastructure (PKI) - certificates
• Office Communications Server 2007 (RTM & R2)
• Exchange Server 2007 Unified Messaging
• OCS 2007 Speech Server
• Live Communications Server 2005

Senior Active Directory Infrastructure Engineer
M3 Technology Group
Charlotte, North Carolina
2006 - 2008
Provided Tier 3 support for Tier 1 & Tier 2 engineers for Active Directory and Exchange issues.

• Served as an escalation point for complex network and Active Directory issues.
• Performed packet-level protocol analysis & troubleshooting using NetMon, Ethereal (WireShark), & Packetyzer
• Identified 'choke points' in our processes and provided palatable relief.
• Served as Technical Account Manager for large customers with complex environments.
• Provided remote infrastructure management using a variety of protocols & tools including RDP, Citrix, WDS, SMS 2003, DameWare, MOM 2005, SCOM 2007, modifying rules, groups, & defining exceptions on MOM & SCOM.

Enterprise Platforms Support Engineer - Active Directory
Microsoft Corporation (Volt)
Charlotte, North Carolina
2006 (4-month contract)
Provided phone support for infrastructures w/ as many as hundreds of domain controllers.

• Active Directory & FRS replication troubleshooting & optimization
• Group Policy implementation & troubleshooting
• Terminal Server Licensing
• Kerberos troubleshooting
• Network packet-level analysis & troubleshooting
• Policies & Profiles
• Security, Authentication, Access Control

Network Engineer
Blueline Computer, LLC
Charlotte, North Carolina
2005
Provided design, implementation, troubleshooting, and support for the following services to small and medium clients.

• Email,  messaging, and collaboration
• High-speed Internet access w/firewall protection
• Remote access
• Application, database, web, FTP, and FAX servers
• WAN integration
• Interoperability with Novell and/or Apple

Enterprise Platforms Support Engineer - Active Directory
Microsoft Corporation (Volt)
Charlotte, North Carolina
2004 - 2005 (1-year contract)
Provided phone support for infrastructures w/ as many as hundreds of domain controllers.

• Active Directory & FRS replication troubleshooting & optimization
• Group Policy implementation & troubleshooting
• Terminal Server Licensing
• Kerberos troubleshooting
• Network packet-level analysis & troubleshooting
• Policy & Profiles
• Security, Authentication, Access Control, Certificates/PKI

Certifications

Microsoft - (Verify My Certifications with Microsoft) MCSE: Cloud Platform and Infrastructure, MCSE: Productivity, MCSE: Communication, MCSE: Server Infrastructure, MCSE: Desktop Infrastructure, MCSA: Windows Server 2012, MCSA: Windows 8, MCITP: Messaging Enterprise Administrator on Exchange 2010, MCTS: Microsoft Exchange Server 2010, Configuration, MCITP: Microsoft SharePoint 2010, Administrator, MCTS: Microsoft SharePoint 2010, Configuration, Microsoft Specialist: Enterprise Desktop Administrator on Windows 7, MCSA: Windows Server 2008, MCSA Windows 7, MTA: Security Fundamentals, MTA: Networking Essentials, MTA: Windows Server Administration Fundamentals, MTA: Windows Operating System Fundamentals, MCITP, MCITP: Microsoft Lync Server 2010, Administrator, MCITP: Virtualization Administrator on Windows Server 2008 R2, MCITP: Enterprise Administrator on Windows Server 2008, MCITP: Enterprise Messaging Administrator on Exchange 2007,  MCITP: Enterprise Desktop Administrator on Windows 7, MCITP: Enterprise Desktop Support Technician on Windows 7, MCITP: Server Administrator on Windows 8, MCITP: Enterprise Support Technician on Windows Vista, MCITP: Consumer Support Technician on Windows Vista, MCTS, MCTS: Microsoft Lync Server 2010, Configuring, MCTS: Windows Server 2008 R2, Server Virtualization, MCTS: Windows Vista, Configuration, MCTS: Windows Server 2008 Active Directory Configuration, MCTS: Windows Server 2008 Network Infrastructure Configuration, MCTS: Windows Server 2008 Applications Infrastructure Configuration, MCTS: Windows Server 2008 R2, Desktop Virtualization, MCTS: Windows 7 and Microsoft Office 2010, Deployment, MCTS: Windows 7, Configuration,  MCTS: Microsoft SharePoint 2007, Configuration, MCTS: Exchange Server 2007, Configuration, MCTS: Microsoft Office Communications Server 2007, Configuring, MCSE Security 2003, MCSE Messaging 2003, MCSE 2003, MCSA Security 2003, MCSA Messaging 2003, MCSA 2003, MCSE Security 2000, MCSE Messaging 2000, MCSE 2000, MCSA Security 2000, MCSA Messaging 2000, MCSA 2000, MCSE+I, MCSE+Internet NT 4.0, MCSE NT 4.0, MCSE+Internet NT 3.5, MCSE NT 3.5, MCDST, MCP+Internet, MCP

Microsoft Virtual Academy Certificates (Platinum Member)
Microsoft Virtual Academy: Windows 10 Technical Preview - Fundamentals for IT Pros
Microsoft Virtual Academy: What's New in Skype for Business
Microsoft Virtual Academy: Office Guides - Exchange Hybrid Deployment with Office 365
Microsoft Virtual Academy: Office Guides - Deploying and Managing Exchange Mailbox High Availability
Microsoft Virtual Academy: Office Guides - Configuring Exchange Protection and Control
Microsoft Virtual Academy: Office Guides - Using Archiving and eDiscovery in Exchange
Microsoft Virtual Academy: Core Solutions of Exchange Server 2013 Jump Start
Microsoft Virtual Academy: Managing Exchange Server 2013 Using EAC, PowerShell, and RBAC
Microsoft Virtual Academy: Data Loss Prevention in Office 365
Microsoft Virtual Academy: Implementing Exchange Server 2013
Microsoft Virtual Academy: Office Guides - Exchange Cutover Migration with Office 365
Microsoft Virtual Academy: Managing Exchange Online Using Microsoft Online Console
Microsoft Virtual Academy: Managing Exchange Online Using PowerShell
Microsoft Virtual Academy: Core Solutions of Microsoft Lync Server 2013 Jump Start
Microsoft Virtual Academy: Enterprise Voice and Online Services with Lync Server 2013 Jump Start
Microsoft Virtual Academy: Lync Network Readiness Assessment
Microsoft Virtual Academy: Lync Network Assessment Methodologies
Microsoft Virtual Academy: Office Guides - Introduction to Lync
Microsoft Virtual Academy: Office Guides - Deploying the New Lync Server
Microsoft Virtual Academy: Office Guides - Deploying and Configuring a Lync Edge Server
Microsoft Virtual Academy: Office Guides - Configuring a Hybrid Deployment of the New Lync Server
Microsoft Virtual Academy: Securing Lync Deployments
Microsoft Virtual Academy: Lync Top Support Topics and Troubleshooting Tools
Microsoft Virtual Academy: Lync Enterprise Voice Applications and Features Updates
Microsoft Virtual Academy: Lync Devices Strategy
Microsoft Virtual Academy: Identifying Critical Support Dependencies for Lync Server
Microsoft Virtual Academy: Configuring Lync Room System
Microsoft Virtual Academy: Microsoft Business Continuity
Microsoft Virtual Academy: Modernizing Your Datacenter Jump Start
Microsoft Virtual Academy: Taming Android and iOS with Enterprise Mobility Suite
Microsoft Virtual Academy: Windows Phone 8.1 - Enterprise Mobility Management
Microsoft Virtual Academy: Enable the Consumerization of IT Jump Start
Microsoft Virtual Academy: Quick Start Challenge - Kinect v2 Sensor and openFrameworks
Microsoft Virtual Academy: Enabling Samsung KNOX via Microsoft Intune
Microsoft Virtual Academy: Surface Pro 3 Deployment
Microsoft Virtual Academy: Deploying Office 2013 with App-V
Microsoft Virtual Academy: Advanced PowerShell Desired State Configuration (DSC) and Custom Resources
Microsoft Virtual Academy: Getting Started with PowerShell Desired State Configuration (DSC)
Microsoft Virtual Academy: Automate Workloads with System Center Orchestrator
Microsoft Virtual Academy: Dive Deep into Networking Storage and Disaster Recovery Scenarios
Microsoft Virtual Academy: Migrating Legacy Windows Server to 2012 R2 and Microsoft Azure
Microsoft Virtual Academy: What's New in System Center 2012 R2 Jump Start
Microsoft Virtual Academy: Managing Your Systems on Microsoft Azure with Chef
Microsoft Virtual Academy: Configuration Manager - Deploying Software and Operating Systems
Microsoft Virtual Academy: System Center 2012 - Orchestrator (SCO) and Service Manager (SCSM)
Microsoft Virtual Academy: System Center 2012 Service Manager - Planning, Deploying, Managing
Microsoft Virtual Academy: System Center 2012 - Transform The Datacenter Immersion V2
Microsoft Virtual Academy: System Center 2012 R2 Advisor for IT Pros
Microsoft Virtual Academy: App Performance Monitoring with System Center 2012 R2
Microsoft Virtual Academy: System Center 2012 R2 Operations Manager Management Pack
Microsoft Virtual Academy: IT Service Management with System Center 2012 R2
Microsoft Virtual Academy: Infrastructure Monitoring with System Center 2012 R2
Microsoft Virtual Academy: System Center Advisor
Microsoft Virtual Academy: What's New in Windows Server 2012 R2 Jump Start
Microsoft Virtual Academy: Licensing Windows Server 2012 R2
Microsoft Virtual Academy: Server Virtualization with Windows Server Hyper-V and System Center
Microsoft Virtual Academy: Using Microsoft VDI to Enable New Workstyles Jump Start
Microsoft Virtual Academy: Microsoft Tools for VMware Integration and Migration Jump Start
Microsoft Virtual Academy: The Circle of Life for an App-V 5.0 Package
Microsoft Virtual Academy: MDOP Application Virtualization Deep Dive
Microsoft Virtual Academy: VMware to Hyper-V Migration
Microsoft Virtual Academy: Hybrid Cloud Workloads - Disaster Recovery and High Availability
Microsoft Virtual Academy: MDOP User Experience Virtualization Deep Dive
Microsoft Virtual Academy: System Center 2012 R2 - ITIL for IT Pros
Microsoft Virtual Academy: What’s New in VDI for Windows Server 2012 R2 and 8.1
Microsoft Virtual Academy: Hybrid Cloud Workloads-Websites
Microsoft Virtual Academy: Private Cloud Computing and Infrastructure Management
Microsoft Virtual Academy: Private Cloud Training - Service Delivery and Automation
Microsoft Virtual Academy: The Server and Cloud Enrollment
Microsoft Virtual Academy: Licensing the Microsoft Private Cloud
Microsoft Virtual Academy: Enterprise Mobility Immersion V3.1
Microsoft Virtual Academy: Transform the Datacenter Immersion V3
Microsoft Virtual Academy: Build a Private Cloud with Windows Server and System Center Jump Start
Microsoft Virtual Academy: Move to Hybrid Cloud with System Center and Windows Azure Jump Start
Microsoft Virtual Academy: Introduction to the Microsoft Private Cloud
Microsoft Virtual Academy: Microsoft Solution Accelerators for the Datacenter and Private Cloud
Microsoft Virtual Academy: Datacenter For A Private Cloud - Windows Server 2008 R2
Microsoft Virtual Academy: Hybrid Cloud Websites
Microsoft Virtual Academy: Azure Multi-Factor Authentication
Microsoft Virtual Academy: OneDrive - Store, Sync, and Share your Personal Files
Microsoft Virtual Academy: Hybrid Cloud Workloads - Storage and Backup
Microsoft Virtual Academy: Corporate Apps Anywhere, Anytime with Microsoft Azure RemoteApp
Microsoft Virtual Academy: System Center 2012 R2 Configuration Manager and Windows Intune
Microsoft Virtual Academy: Modern IT: DevOps to ITIL, Creating a Complete Lifecycle for Service Management
Microsoft Virtual Academy: Hybrid Cloud Workloads SQL
Microsoft Virtual Academy: Virtualizing and Managing SQL Server Microsoft Cloud Platform
Microsoft Virtual Academy: Building Your Datacenter One DSC Resource at a Time
Microsoft Virtual Academy: Windows Server 2012 R2 Essentials
Microsoft Virtual Academy: Windows Server 2012 R2 - Active Directory Enhancements
Microsoft Virtual Academy: Windows Server 2012 R2 - Implementing a Basic PKI
Microsoft Virtual Academy: Windows Server 2012 R2 - Using IP Address Management (IPAM)
Microsoft Virtual Academy: Windows Server 2012 R2 - Server Management and Automation
Microsoft Virtual Academy: Windows Server 2012 R2 - Server Networking
Microsoft Virtual Academy: Windows Server 2012 R2 - Storage Jump Start - New Choices
Microsoft Virtual Academy: Windows Server 2012 R2 - Access and Information Protection
Microsoft Virtual Academy: Windows Server 2012 R2 - Web and Application Platform
Microsoft Virtual Academy: Windows Server 2012 R2 - Virtualization
Microsoft Virtual Academy: Windows Server 2012 - Training Networking
Microsoft Virtual Academy: Windows Server 2012 - Training Technical Overview
Microsoft Virtual Academy: Windows Server 2012 - Web and Application Platform
Microsoft Virtual Academy: Windows Server 2012 - Identity and Access
Microsoft Virtual Academy: Windows Server 2012 - Management and Automation
Microsoft Virtual Academy: Windows Server 2012 - Server Virtualization
Microsoft Virtual Academy: Windows Server 2012 - Solution Accelerators
Microsoft Virtual Academy: Windows Server 2012 - Storage
Microsoft Virtual Academy: Windows Server 2012 - Virtual Desktop Infrastructure
Microsoft Virtual Academy: Windows Server 2012 - Web and Application Platform
Microsoft Virtual Academy: Windows Server 2012 - Jump Start - Preparing for the Datacenter Evolution
Microsoft Virtual Academy: Windows Server 2012 - Training - Networking
Microsoft Virtual Academy: Windows Server 2012 - Training - Technical Overview
Microsoft Virtual Academy: Windows Server 2012 - Essentials
Microsoft Virtual Academy: Windows Server 2012 - DirectAccess Training
Microsoft Virtual Academy: Storage Spaces Deep Dive
Microsoft Virtual Academy: Utilizing SysInternals Tools for IT Pros
Microsoft Virtual Academy: Windows Server MCSA Certification Objective Domain Review
Microsoft Virtual Academy: Failover Clustering in Windows Server 2012 R2
Microsoft Virtual Academy: Upgrading Skills to Windows Server 2012 Jump Start
Microsoft Virtual Academy: Migrating to Windows Server 2012 Training
Microsoft Virtual Academy: Enhanced Windows Data Encryption Training
Microsoft Virtual Academy: System Center 2012 - Operations Manager (SCOM)
Microsoft Virtual Academy: The Microsoft Hybrid Cloud - Best Practices Guidance
Microsoft Virtual Academy: Virtualizing Your Data Center with Hyper-V and System Center
Microsoft Virtual Academy: Cloud Network Automation - DDI and IPAM
Microsoft Virtual Academy: Endpoint Protection in Configuration Manager 2012
Microsoft Virtual Academy: System Center 2012 SP1 - Capabilities
Microsoft Virtual Academy: System Center 2012 - Licensing Overview
Microsoft Virtual Academy: System Center 2012 - Data Protection Manager (DPM)
Microsoft Virtual Academy: Infrastructure Provisioning and Management with System Center 2012 R2
Microsoft Virtual Academy: System Center 2012 - Configuration Manager (SCCM)
Microsoft Virtual Academy: System Center 2012 - Virtual Machine Manager (VMM)
Microsoft Virtual Academy: Microsoft Desktop Virtualization
Microsoft Virtual Academy: Software-Defined Networking with Windows Server and System Center Jump Start
Microsoft Virtual Academy: System Center 2012 Service Pack 1 Updates
Microsoft Virtual Academy: System Center 2012 SP1 Automation
Microsoft Virtual Academy: Managing the Application Lifecycle with MSDN
Microsoft Virtual Academy: Microsoft Intune Core Skills Jump Start
Microsoft Virtual Academy: System Center 2012 SP1 Extensibility
Microsoft Virtual Academy: Managing Linux Workloads in Windows Server and System Center
Microsoft Virtual Academy: Deploying Linux VMs on Microsoft Azure
Microsoft Virtual Academy: Migrating VMs from Amazon AWS to Microsoft Azure
Microsoft Virtual Academy: What’s New in System Center 2012
Microsoft Virtual Academy: Deploying a Configuration Manager 2012 R2 Hierarchy
Microsoft Virtual Academy: Introduction to Systems Management and Service Delivery
Microsoft Virtual Academy: Deploying Windows 8
Microsoft Virtual Academy: 3D Printing Essentials
Microsoft Virtual Academy: Open Source for DevOps Practices
Microsoft Virtual Academy: Getting Started with PowerShell 3.0 Jump Start
Microsoft Virtual Academy: Advanced Tools and Scripting with PowerShell 3.0 Jump Start
Microsoft Virtual Academy: Using PowerShell for Active Directory
Microsoft Virtual Academy: What's New in Windows 8.1 Update
Microsoft Virtual Academy: Troubleshooting Windows 8
Microsoft Virtual Academy: Exploring Windows 8
Microsoft Virtual Academy: Office Hours Recording (1-15-2013) - Windows Server 2012 and Windows 8
Microsoft Virtual Academy: Defense in Depth - Windows 8.1 Security
Microsoft Virtual Academy: Preparing for the Windows 8.1 MCSA
Microsoft Virtual Academy: Windows 8.1 - Update for Enterprise Jump Start
Microsoft Virtual Academy: Windows 8.1 - Deployment Jump Start
Microsoft Virtual Academy: Windows 8.1 - To Go
Microsoft Virtual Academy: Windows 8.1 - Modern LOB Application Deployment
Microsoft Virtual Academy: Windows 8.1 - User Readiness Toolkit
Microsoft Virtual Academy: Windows 8 - Security Insights
Microsoft Virtual Academy: Troubleshooting Windows 8 Startup and Resource Consumption
Microsoft Virtual Academy: What’s New in Windows 8.1 Security
Microsoft Virtual Academy: Small Business - Windows 8.1 Modern LOB Application Deployment
Microsoft Virtual Academy: Windows Performance Jump Start
Microsoft Virtual Academy: What's New in Windows 8.1 for IT Professionals
Microsoft Virtual Academy: Small Business - What’s New in Windows 8.1 for IT Professionals
Microsoft Virtual Academy: Upgrading Your Skills to MCSA Windows 8.1
Microsoft Virtual Academy: Operating and Managing a Secure Windows 8 Environment
Microsoft Virtual Academy: Planning and Preparing for Windows 8
Microsoft Virtual Academy: Windows 8 for IT Pros Jump Start
Microsoft Virtual Academy: Application Performance Monitoring
Microsoft Virtual Academy: Monitor Workloads with System Center Operations Manager
Microsoft Virtual Academy: Virtualizing Linux Workloads in Windows Server 2012 R2
Microsoft Virtual Academy: Automation and Self-Service with System Center 2012 R2
Microsoft Virtual Academy: Introduction to Hyper-V Jump Start
Microsoft Virtual Academy: Securing Your DM Infrastructure with Role-Based Admin
Microsoft Virtual Academy: Deploying Windows 7
Microsoft Virtual Academy: Migrating from Windows XP to Windows 8.1
Microsoft Virtual Academy: Windows Application Compatibility and Migration
Microsoft Virtual Academy: Understanding Active Directory
Microsoft Virtual Academy: Migrating from Windows XP to Windows 7
Microsoft Virtual Academy: Small Business - Migrating from Windows XP to Windows 7
Microsoft Virtual Academy: Small Business - Migrating from Windows XP to Windows 8.1
Microsoft Virtual Academy: Windows Server 2003 - End of Support Migration Overview
Microsoft Virtual Academy: How to Assess Your Windows Server 2003 Environment
Microsoft Virtual Academy: Windows Server Administration Fundamentals
Microsoft Virtual Academy: Networking Fundamentals
Microsoft Virtual Academy: Security Fundamentals
Microsoft Virtual Academy: Windows 10 IT Pro Essentials Support Secrets
Microsoft Virtual Academy: Managing Office 365 Identities and Services
Microsoft Virtual Academy: Microsoft Azure Fundamentals
Microsoft Virtual Academy: Moving to Hybrid Cloud with Microsoft Azure
Microsoft Virtual Academy: Confidence in the Cloud for Canadian IT Professionals
Microsoft Virtual Academy: Azure Rights Management Services Core Skills
Microsoft Virtual Academy: Using Windows Azure Search
Microsoft Virtual Academy: Microsoft Datacenter vNext Preview Bringing Azure to Your Datacenter
Microsoft Virtual Academy: Building Linux-Based Solutions on Azure
Microsoft Virtual Academy: Web API Design Jump Start
Microsoft Virtual Academy: All About Microsoft Azure Operational Insights
Microsoft Virtual Academy: Azure RemoteApp Core Skills
Microsoft Virtual Academy: Office 365 Admin Support Skills - Mail Flow Specialty
Microsoft Virtual Academy: Managing Exchange Online in Office 365
Microsoft Virtual Academy: Exchange Hybrid Deep Dive
Microsoft Virtual Academy: Exchange Hybrid Deployment
Microsoft Virtual Academy: Microsoft Exchange Server 2016 Hybrid Topologies
Microsoft Virtual Academy: Microsoft Exchange Server 2016 Mailbox Databases
Microsoft Virtual Academy: Support Corner - Enabling DNS for Mail Flow for SMB
Microsoft Virtual Academy: Microsoft Exchange Server 2016 Client Access Services
Microsoft Virtual Academy: Transitioning to Microsoft Exchange Server 2016
Microsoft Virtual Academy: Microsoft Exchange Server 2016 Transport Services
Microsoft Virtual Academy: Microsoft Exchange Server 2016 Infrastructure
Microsoft Virtual Academy: Developing SharePoint Server Advanced Solutions Jump Start
Microsoft Virtual Academy: Office Guides - Apps for Office and SharePoint
Microsoft Virtual Academy: Support Corner - Configure SharePoint Outbound Hybrid Search
Microsoft Virtual Academy: Upgrading to SharePoint 2013
Microsoft Virtual Academy: Deep Dive - Building Blocks and Services of SharePoint
Microsoft Virtual Academy: SharePoint and Office 365 Cloud-Connected Hybrid Scenarios
Microsoft Virtual Academy: Managing SharePoint On-Premises vs. SharePoint Online
Microsoft Virtual Academy: Virtualizing and Managing SharePoint with Microsoft Cloud Platform
Microsoft Virtual Academy: Virtualizing and Managing Exchange with Microsoft Cloud Platform
Microsoft Virtual Academy: Office 365 ProPlus Deployment for IT Pros
Microsoft Virtual Academy: Office 365 Identity Management
Microsoft Virtual Academy: Collaborating Office 365 with OneDrive for Business
Microsoft Virtual Academy: OneDrive for Business - Store, Sync, and Share Your Work Files
Microsoft Virtual Academy: Support Corner - Configure Mobile Devices for Office 365
Microsoft Virtual Academy: Support Corner - Configure Outlook for Office 365
Microsoft Virtual Academy: Preparing Your Enterprise for Windows 10 as a Service
Microsoft Virtual Academy: MCP Insider Series - Ask Me Anything (AMA) Featuring Jeffrey Snover
Microsoft Virtual Academy: Getting Started with Windows 10 for IT Professionals
Microsoft Virtual Academy: A Developer's Guide to Windows 10
Microsoft Virtual Academy: Best of Build and Windows 10
Microsoft Virtual Academy: Preparing for Exam 70-698 - Installing and Configuring Windows 10
Microsoft Virtual Academy: What's New in Windows 10
Microsoft Virtual Academy: Deploying Shielded VMs and a Guarded Fabric with Windows
Microsoft Virtual Academy: Windows Server 2016 Breach Resistance for Your Operating
Microsoft Virtual Academy: What's New in Windows Server 2016
Microsoft Virtual Academy: Windows Server 2016 Deep Dive - Virtualization

Microsoft Learning Management System (MSLMS)
MSLMS: New OAC - April Update
MSLMS: CSS Readiness - Skype for Business Brown Bag - March 2016
MSLMS: Introducing Office 365 New Hire Facilitator Curriculum - Video
MSLMS: O365 New Hire Support Engineering Program Assessment 1
MSLMS: O365 TS New OAC Reports - Job Aid
MSLMS: Office 365 First Release - Refresher
MSLMS: Skype for Business - Real Time Statistics Manager
MSLMS: Skype for Business - SQL AlwaysOn Introduction
MSLMS: Skype for Business Online - Voicemail
MSLMS: Skype for Business - Mobility Planning and Deployment
MSLMS: SPRINT - Skype for Business Cloud Connector Edition Overview
MSLMS: The Skype for Business Meeting Migration Tool
MSLMS: Skype for Business – Troubleshooting Mobility Sign-In
MSLMS: Skype for Business Online - Cloud PBX with On-Premises Connectivity - Planning and Deployment
MSLMS: Skype Meeting Broadcast Overview
MSLMS: SPRINT - Deploying and Configuring Skype for Business Cloud Connector Edition
MSLMS: Improving Skype for Business Online Consumption through Pro-Active Customer Engagement
MSLMS: Go Local Datacenter - May Update - Job Aid
MSLMS: Go Local Primer - Job Aid
MSLMS: Office 365 Frontline New Hire Participant Curriculum
MSLMS: Office 365 New Hire Curriculum Welcome and Overview TTT - Deck
MSLMS: Office 365 Frontline - Community
MSLMS: Office 365 Frontline - Continuing Education (ILT)
MSLMS: Application Access for Windows Azure AD
MSLMS: Azure Active Directory Business to Consumer (Azure AD B2C)
MSLMS: Modern Authentication for Office 365
MSLMS: Azure Fundamentals for SharePoint Developer Engineers
MSLMS: Skype for Business Server 2015 Curriculum
MSLMS: Skype for Business – Troubleshooting Mobility Post Sign-In Issues
MSLMS: CSS Readiness - Skype for Business Brown Bag - November-December 2016
MSLMS: Office 365 Frontline - Continuing Education (Self Paced)
MSLMS: Lync Client Sign-In
MSLMS: Lync Continuing Education - Exchange Unified Messaging
MSLMS: Lync 2013 February Update - Module 2 - Lync Mobility Slide Deck
MSLMS: Lync 2013 February Update - Module 2 - Lync Mobility
MSLMS: Lync 2013 October 2012 Service Upgrade - Module 2 - Hybrid Deployments and Preview Admin
MSLMS: Lync Mobile Module 1 Planning for Mobility - PowerPoint
MSLMS: Lync Mobile Module 1 Planning for Mobility Facilitator Guide
MSLMS: Lync Mobile Module 1 Planning for Mobility Participant Guide
MSLMS: Lync Online - Service Upgrade and Architecture Changes - Oct2012
MSLMS: Lync Online Training (Japan)
MSLMS: Lync Server 2013 - Cumulative Update July 2013
MSLMS: Commercial Technical Support MSLMS Tool - Guide to Accessing Lync Training
MSLMS: Module 15 - Lync Online - Conferencing PowerPoint
MSLMS: Module 15 - Lync Online - Conferencing
MSLMS: Module 2 - Lync Product Client and Conferencing - Facilitators Guide
MSLMS: Module 2 - Lync Product Client and Conferencing - PowerPoint
MSLMS: Module 2 - Lync Product Client and Conferencing - Student Guide
MSLMS: Office 2016 - Office ProPlus Setup and Servicing
MSLMS: Office 365 Next - Lync Online Module 4 - Split Domain-Hybrid Deployments
MSLMS: Office for Mac 2016 - July 2015
MSLMS: Unfogging the Cloud - Troubleshooting Modern Authentication with Office 365 - Foundations
MSLMS: Mail Flow and Protection Continuing Education
MSLMS: Exchange Online New Hire
MSLMS: Office 365 Frontline - Continuing Education (Job Aid)
MSLMS: Skype for Business Rebranding Overview
MSLMS: Skype for Business - Introduction to the Active Directory Authentication Library (ADAL)
MSLMS: Skype for Business – Mobility Features and Services
MSLMS: OffCAT logs - Help customers find PII - Job Aid
MSLMS: Tech Talk - Troubleshooting User Connectivity Between Exchange and Outlook
MSLMS: TechTalk - Troubleshooting Search in Exchange Server 2013-2016
MSLMS: Tech Talk - Troubleshooting with the Exchange On-Premises Performance Wiki
MSLMS: CSS Readiness - Skype for Business Brown Bag - May 2016
MSLMS: Skype for Business – Cloud Connector Edition (CCE) Configuration and Deployment
MSLMS: Incident Management with IcM
MSLMS: Exchange Online Continuing Education
MSLMS: EMEA - OneNote 2013 Module 4 - Content - PowerPoint
MSLMS: EMEA - OneNote 2013 Module 5 - Touch and OneNote - Facilitator
MSLMS: IP Whitelist for Multi-Factor Authentication
MSLMS: EMEA - OneNote for Mac Standalone Training
MSLMS: Facilitator Slide Deck
MSLMS: Art of Troubleshooting - Participant Guide
MSLMS: Art of Troubleshooting - PowerPoint
MSLMS: Office 365 Planner
MSLMS: Yammer New Hire Training for Frontline Engineers (Online)
MSLMS: Yammer New Hire Training for Escalation Services (Online)
MSLMS: Yammer On-by-Default and Activation Waves
MSLMS: Yammer case entitlement in Modern ViewPoint
MSLMS: Introduction to Yammer Self-Service Network Migration
MSLMS: Yammer O365 Analytics
MSLMS: BPOS - Dedicated Offering - New Hire
MSLMS: BPOS-D Tools Updates
MSLMS: BPOS Training - Foundation and Processes
MSLMS: TechTalk - O365 - Compliance Search
MSLMS: O365 Entitling With ViewPoint JobAid
MSLMS: OFCEP SPAdmin - PowerShell Basics
MSLMS: OFCEP - ODB Sync Issues
MSLMS: OFCEP - List and Library Internals
MSLMS: OFCEP - SPAdmin Troubleshooting User Profile Service Application
MSLMS: OFCEP SPAdmin - Troubleshooting Web Analytics Issues in SharePoint 2013
MSLMS: OFCEP SPDev - Workflow Code Activity for SPD 2013 using VS 2012
MSLMS: Office 365 Enterprise Suite E5 Feature – Customer Lockbox – 'Data Access Management'
MSLMS: Local Datacenter Launches Job-aid - February 2015 Update
MSLMS: Security, Compliance, and Protection - PowerPoint
MSLMS: Handling Callbacks - PowerPoint
MSLMS: Closing the Case - PowerPoint
MSLMS: Project Portfolio Dashboard
MSLMS: Project Triage - Data Mismatch
MSLMS: Project Triage - Demand Management
MSLMS: Project Triage - Troubleshooting Project Queue Service
MSLMS: Project Triage - Installing and Upgrading to Project Server 2013
MSLMS: Project Triage - Workflow
MSLMS: OFCEP SPAdmin Authentication and Authorization
MSLMS: OFCEP SPAdmin - Site Collections, Subsites and Related Items (Session 1 of 2)
MSLMS: OFCEP SPAdmin: Site Collections, Subsites, and Related Items (Session 2 of 2)
MSLMS: SPO Brownbag - Site and Item Retention for SharePoint Online
MSLMS: Office - Supporting Visio and Project 2016 C2R-P - JP
MSLMS: OFCEP InfoPath - How to Create and Consume WCF Service in an InfoPath Form
MSLMS: SaRA June 2016 Updates – Job Aid
MSLMS: Office for Mac 2016 Job Aid - July 2015
MSLMS: SDP and UDE Training
MSLMS: Skype for Business - Skype Room Systems V2
MSLMS: 0365 Entitling With ViewPoint Video
MSLMS: Introduction to ViewPoint Assessment
MSLMS: Office 365 Advanced DNS Troubleshooting
MSLMS: Approver Training for Password Resets - eLearn
MSLMS: Approver Training for Password Resets - Assessment
MSLMS: Approver Training for Password Reset - Assessment Key
MSLMS: Closing the Case - Participant Guide
MSLMS: Customer Privacy Special Circumstances - English
MSLMS: Delve Analytics
MSLMS: Handling Callbacks - Participant Guide
MSLMS: Security, Compliance, and Protection - Participant Guide
MSLMS: CSS Readiness - Skype for Business Brown Bag - June 2016
MSLMS: Debugging Crash-Hang Scenarios with Dieter Eckstein
MSLMS: Introduction to Parature (Online)
MSLMS: Yammer OneLogin
MSLMS: Yammer Migration to O365 Platform
MSLMS: Project 2013 for Support Engineers
MSLMS: Project Server 2016 for Support Engineers
MSLMS: Project Server 2016 for Support Engineers (Online)
MSLMS: FileHandler API
MSLMS: Live Meeting Add-in T2 - Facilitator Guide
MSLMS: Live Meeting Advance Tools and Troubleshooting T2 - Facilitator Guide
MSLMS: Live Meeting API T2 - Facilitator Guide
MSLMS: Live Meeting Client Logs T2 - Facilitator Guide
MSLMS: Live Meeting Continuing Education
MSLMS: Live Meeting Enterprise Portal T2 - Facilitator Guide
MSLMS: Live Meeting MSSolve T2 - Facilitator Guide
MSLMS: Live Meeting Networking T2 - Facilitator Guide
MSLMS: Live Meeting Server Side Logs T2 - Facilitator Guide
MSLMS: Live Meeting Service Interruption Event (SIE) T2 - Facilitator Guide
MSLMS: Live Meeting Ticket Management T2 - Facilitator Guide
MSLMS: Live Meeting Tier 1 New Hire
MSLMS: Live Meeting Tier 2 New Hire
MSLMS: Microsoft Authenticator Application - Configure - Japanese
MSLMS: Microsoft Authenticator Application - Introduction - Japanese
MSLMS: Microsoft Authenticator Application - Overview - Japanese
MSLMS: Microsoft Authenticator Application - Resources - Japanese
MSLMS: Microsoft Authenticator Application
MSLMS: Microsoft Azure Active Directory 101
MSLMS: Modern Authentication for Office 365 Job Aid - Japanese
MSLMS: Modern Authentication in Office - Fundamentals (Updated)
MSLMS: Microsoft Graph API
MSLMS: OFCEP SPAdmin - SPS 2010 and Lync 2013 Integration - Unable to create a site using custom site template
MSLMS: OFCEP SPAdmin - Working with BCS Related Issues
MSLMS: OFCEP-SPDev - High Trust Apps for SharePoint 2013
MSLMS: Office 365 EMEA Regional Training
MSLMS: Office 365 ProPlus - Servicing Updates - February 2016 (recorded triage)
MSLMS: OneDrive for Business (NGSCB) for Escalation Engineers (Online)
MSLMS: OneDrive for Business (NGSCB) for Frontline Engineers (Online)
MSLMS: OneDrive Admin Center
MSLMS: Outlook 2016 for Mac - July 2015
MSLMS: TechTalk - Office 365 - Compliance and 3rd Party Data Ingestion
MSLMS: OFCEP SPDev - Demystifying OAuth in SharePoint 2013
MSLMS: Project Triage - Office Setup Tools
MSLMS: Project Triage - Language Packs
MSLMS: TechTalk - Exchange Server 2016 CU2 Overview
MSLMS: TechTalk - Migrating Exchange Legacy Public Folders to Modern Public Folders
MSLMS: TechTalk - ActiveSync - Inside Out
MSLMS: TechTalk - Setup of Federated Gateway
MSLMS: TechTalk - Sensitive Information Types with DLP
MSLMS: TechTalk - Unable To Mount Exchange Databases
MSLMS: TechTalk - Modern Public Folders- Under the Hood
MSLMS: OFCEP SPAdmin - Programming in PowerShell Session 2
MSLMS: OFCEP SPAdmin - Programming in PowerShell Session 3
MSLMS: OFCEP SPAdmin - Troubleshooting SharePoint Workflows
MSLMS: OFCEP SPAdmin - SharePoint Performance Troubleshooting
MSLMS: OFCEP SPAdmin - HTTP Cookies – Troubleshoot a scenario where the sign-in as different user not working
MSLMS: Project 2016 and Project Pro for Office 365 New Feature Training
MSLMS: Office 365 Management Activity API
MSLMS: Office 365 Unified Groups V2 SharePoint
MSLMS: Office 2016 Client - Release Job Aid (Sept 2015) - Rev 01
MSLMS: Skype for Business - Mobility Series
MSLMS: Skype for Business - Investments and Improvements
MSLMS: Skype for Business Continuing Education – Product Updates
MSLMS: Skype for Business in Office 2016
MSLMS: Skype for Business - Understanding and Troubleshooting High CPU Issues
MSLMS: CSS Readiness - Skype for Business Brown Bag - February 2016
MSLMS: Office 365 - Microsoft StaffHub
MSLMS: NGSC OCSI Troubleshooting
MSLMS: Go Local August Update – Job Aid
MSLMS: Office 365 Bookings - eLearn
MSLMS: Office 365 New UI Features - Video
MSLMS: Customer Immersion Experience - Participant Guide
MSLMS: Outlook 2016 for Mac - v15.20 March Updates
MSLMS: Exchange Online Protection - False Positive and Negative SPAM Submission Reports
MSLMS: SharePoint Online Features and Issues - March 2016
MSLMS: TechTalk - Exchange - Troubleshooting Large EWS Attachments
MSLMS: TechTalk - Exchange - ActiveSync
MSLMS: TechTalk - Exchange - Managed Availability in Exchange Server 2013
MSLMS: TechTalk - Exchange - In-place eDiscovery and Hold
MSLMS: TechTalk - Exchange - Basics of Troubleshooting Mailflow
MSLMS: TechTalk - Introduction to Troubleshooting Performance in Exchange 2013 and 2016
MSLMS: TechTalk - Outlook 2016 for Mac - January 2016 Updates
MSLMS: TechTalk - Exchange - Cross Forest Free Busy
MSLMS: TechTalk - Exchange - Exchange Server 2013 Managed Availability
MSLMS: TechTalk - Exchange 2013 - Availability Service Introduction
MSLMS: TechTalk - Exchange Mail Attribution (EXO-EOP)
MSLMS: TechTalk - Exchange Managed Availability Troubleshooting
MSLMS: TechTalk - Exchange Online Protection (EOP) - Anti-Malware Scenarios and Troubleshooting
MSLMS: TechTalk - Exchange Online Protection (EOP) - Anti-SPAM Developments and Troubleshooting (Part 1)
MSLMS: TechTalk - Exchange Online Protection (EOP) - Anti-SPAM Developments and Troubleshooting (Part 2)
MSLMS: TechTalk - Exchange Online Protection (EOP) - Header Analysis
MSLMS: TechTalk - Exchange - Certificate Based Authentication (Introduction)
MSLMS: TechTalk - Exchange - Exchange ActiveSync Troubleshooting Tools
MSLMS: TechTalk - Exchange - Fiddler Tracing
MSLMS: TechTalk - Exchange - Message Records Managment
MSLMS: TechTalk - Exchange Online Protection (EOP) - Mail Flow Scenarios and Troubleshooting
MSLMS: TechTalk - Exchange Online Protection (EOP) - Architecture
MSLMS: TechTalk - O365 - eDiscovery Management
MSLMS: TechTalk - Exchange Server 2016 - Document Collaboration
MSLMS: TechTalk - Exchange - A Primer to ExTra Tracing and Analysis
MSLMS: TechTalk - Exchange - Exchange Federation
MSLMS: TechTalk - Exchange - Mailbox Database Backup and Restore
MSLMS: TechTalk - Exchange - Modern Attachments
MSLMS: TechTalk - Exchange - Understanding Exchange Messaging Records Management (MRM)
MSLMS: TechTalk - Exchange Online Protection (EOP) - Anti-Malware Developments and Troubleshooting (Part 1)
MSLMS: TechTalk - Exchange Online Protection (EOP) - Anti-Malware Developments and Troubleshooting (Part 2)
MSLMS: TechTalk - Exchange - Modern Public Folders in Exchange Server 2013
MSLMS: TechTalk - Exchange Online Protection (EOP) - SPAM False Negatives
MSLMS: TechTalk - Exchange - Exchange 2013 CU11
MSLMS: TechTalk - Exchange - Office 365 Compliance Center Rebranding
MSLMS: TechTalk - Exchange - Outlook Connectivity
MSLMS: TechTalk - Exchange - OWA and IIS Troubleshooting Tools, Tips, and Tricks
MSLMS: TechTalk - Exchange - PowerShell Series - Session 1 - Public Folder Migration
MSLMS: TechTalk - Exchange - CalDiagViewer
MSLMS: TechTalk - Exchange - Exchange 2013 SP1 MapiHTTP
MSLMS: TechTalk - Exchange - Exchange Availability Service
MSLMS: TechTalk - Exchange - Exchange Availability Service (Part 2)
MSLMS: TechTalk - Exchange - OAB in Exchange Server 2013
MSLMS: TechTalk - Exchange Sever 2016 Variant Configuration
MSLMS: TechTalk - Introduction to Mail and Calendar Apps for Windows 10
MSLMS: 77345 Office 365 In-App advertisement for Upgrades
MSLMS: CSS Support LogMeIn Screen Recording Feature
MSLMS: Exchange Online Protection - Zero Hour Purge (ZAP)
MSLMS: Exchange Server 2016 Cumulative Update 1 (CU1)
MSLMS: Office for Android Tablets Introduction - January 2015
MSLMS: Office Mobile for Windows Job Aid - July 2015
MSLMS: Office Modern Authentication - Fundamentals - March 2015
MSLMS: Office Sway Job Aid - May 2015 First Release
MSLMS: Skype for Business Online - Cloud Connector Edition Troubleshooting
MSLMS: Office365 - Exchange Online - Spoofed Mail Report
MSLMS: Office 365 - Security and Compliance
MSLMS: Microsoft CSS Unified Communication Technical Refresher Training (Episode 1)
MSLMS: Microsoft CSS Unified Communication Technical Refresher Training – Episode 2
MSLMS: Project Triage - MySite Tasks and Exchange Sync
MSLMS: Azure Active Directory Connect (Azure AD Connect)
MSLMS: Azure Active Directory Powershell V2 (Graph API)
MSLMS: Azure Active Directory Synchronization (AADSync)
MSLMS: Azure RBAC Training for Identity Support
MSLMS: Microsoft Azure - Continuing Education
MSLMS: Content Management Training
MSLMS: Multi-Factor Authentication
MSLMS: Project Triage - Project Server 2013 Authentication Using Azure Access Control Services
MSLMS: Skype for Business Online Curriculum
MSLMS: Skype for Business Online - PSTN Conferencing Overview
MSLMS: Total Case Ownership Assessment
MSLMS: 73181 - Office 2016 - Introduction to Data Loss Prevention
MSLMS: 73217-Office SMB SKU Updates - Nov 2015 support training
MSLMS: 73584-Office Services - SQL PowerPivot integration with SharePoint 2016
MSLMS: 77016-PowerPivot - SharePoint 2016 Installation
MSLMS: 77347 OneNote Class Notebook Add-in updates - April 2016
MSLMS: 77359 - Office 365 Triage - Working with Channels
MSLMS: Microsoft Forms for Office Support - May 2016
MSLMS: Office - Supporting Visio-Project 2016 C2R-P
MSLMS: Office 2016 - O365 ProPlus Servicing Beta Talk
MSLMS: Office 2016 - Excel and BI Updates
MSLMS: Office 2016 - Outlook Updates for Support
MSLMS: Office - Shared with Me Feature - Support Job Aid
MSLMS: Office 2016 Client - Release Job Aid (Sept 2015)
MSLMS: Office 2016 Client-SharePoint Feature Changes (Job Aid)
MSLMS: Office 2016 for Support
MSLMS: Office Online - Skype for Business Integration - Job Aid
MSLMS: Improved shared and delegated calendar experiences in Outlook - Job aid
MSLMS: Skype for Business Server - Configuring Skype Directory Search
MSLMS: Skype for Business - Introduction to Modern Authentication
MSLMS: Lync Continuing Education
MSLMS: Lync Online New to Product Training
MSLMS: Lync Online Training (2010)
MSLMS: Lync Server 2013 New to Product Training
MSLMS: Lync Continuing Education - Product Updates
MSLMS: Skype for Business Product Release Training
MSLMS: Skype for Business Product Release Training - JP
MSLMS: SharePoint New Modern Experience
MSLMS: SharePoint 2013 Enterprise Content Management for Support Engineers
MSLMS: SPO Migration (Online)
MSLMS: O365 Unified Compliance Center - SharePoint eDiscovery
MSLMS: SharePoint 2010 Search
MSLMS: SharePoint 2013 Hybrid Picker
MSLMS: How to create an external list in SharePoint 2013 using BDC
MSLMS: Advanced SharePoint Online for Developers
MSLMS: OFCEP - Troubleshooting Search Crawler (On-Premises and Cloud SSA)
MSLMS: OFCEP - UPA Site Sync and Search
MSLMS: OFCEP - UPA Sync Overview
MSLMS: OFCEP SPAdmin - Troubleshooting SharePoint Patching Issues
MSLMS: Office 365 Video
MSLMS: SharePoint Developer Brownbag - ADFS Active Sign-in
MSLMS: SharePoint Online Modern Experience - Modern Lists and Libraries
MSLMS: Yammer External Messaging for Yammer Support Engineers
MSLMS: Office 365 Sign-in for Yammer Support Engineers
MSLMS: Office 365 - Service Health Dashboard Changes - PPT
MSLMS: SharePoint 2013 Business Intelligence
MSLMS: SharePoint 2013 Setup and Upgrade for Support Engineers
MSLMS: SharePoint 2013 Analytics Reporting Overview & Troubleshooting for Support Engineers
MSLMS: SharePoint 2013 Content Enrichment Web Service
MSLMS: SharePoint 2013 Foundation for Support Engineers NTP Condensed (Online)
MSLMS: SharePoint 2013 Performance Troubleshooting for Support Engineers
MSLMS: SharePoint 2013 Search Analytics 2.0
MSLMS: SharePoint 2013 Setup and Upgrade for Support Engineers NTP Condensed
MSLMS: SharePoint Search 2013 for Support Engineers NTP Condensed (Online)
MSLMS: Skype for Business for Mac - Traffic Flow and Deployment
MSLMS: Life of a Query - Overview of the Life of a Query in SharePoint 2013
MSLMS: Setup, Configuration and Troubleshooting of SharePoint 2013 Workflows
MSLMS: SharePoint 2013 Enterprise Content Management for Support Engineers NTP (Online)
MSLMS: The Truth About Security Trimming - Understanding Security Trimming in SharePoint 2013
MSLMS: SharePoint Knowledge Session - ADFS Troubleshooting with Fiddler Video
MSLMS: SharePoint Online Performance Troubleshooting for Support Engineers
MSLMS: SharePoint Online Frontline Support Engineer Training
MSLMS: 56186-SharePoint Online Search Delve Feature Architecture and Troubleshooting
MSLMS: Office 365 - Using Modern ViewPoint - Job Aid
MSLMS: SharePoint Online Brownbags
MSLMS: SharePoint Online Features and Issues - April 2016
MSLMS: SharePoint Online Features and Issues - August 2016
MSLMS: SharePoint Online Features and Issues - December 2015
MSLMS: SharePoint Online Features and Issues - February 2016
MSLMS: SharePoint Online Features and Issues - July 2016
MSLMS: SharePoint Online Features and Issues - June 2016
MSLMS: SharePoint Online Features and Issues - May 2016
MSLMS: SharePoint Online Features and Issues January 2016
MSLMS: Understanding and Troubleshooting XSLT
MSLMS: SharePoint Search 2013 for Support Engineers
MSLMS: PowerShell Training for SharePoint Engineers
MSLMS: Basic Office and Outlook Troubleshooting - Participant Guide
MSLMS: Basic Office and Outlook Troubleshooting - PowerPoint
MSLMS: How to properly troubleshoot issues with SharePoint query and crawl performance
MSLMS: Information Protection 2016
MSLMS: Information Protection 2016 (Online)
MSLMS: Introduction to OAuth2 and OpenID Connect for SharePoint Developer Support Engineers
MSLMS: O365 Access Apps - Download in Excel for Microsoft Support Engineers
MSLMS: OneDrive for Business - Automatic Bandwidth Limiting
MSLMS: OneDrive for Business - Icon Overlay Auto Repair
MSLMS: OneDrive for Business 2016
MSLMS: OneDrive for Business 2016 (Online)
MSLMS: SharePoint 2016 Beta Talk - What's New in SharePoint 2016 User Profiles, Social and OneDrive
MSLMS: SharePoint Server 2016 Foundation for Support Engineers
MSLMS: SharePoint Server 2016 Foundation for Support Engineers (Online)
MSLMS: SharePoint Server 2016 Hybrid Scenarios (VIL)
MSLMS: SharePoint Server 2016 Hybrid Scenarios
MSLMS: SharePoint Server 2016 Hybrid Scenarios (Online)
MSLMS: SharePoint Server 2016 Setup and Upgrade for Support Engineers
MSLMS: SharePoint Server 2016 User Profile and Social for Support Engineers
MSLMS: SharePoint Server 2016 User Profile and Social for Support Engineers (Online)
MSLMS: SharePoint Server 2016 Search for Support Engineers
MSLMS: SharePoint Server 2016 Search for Support Engineers (Online)
MSLMS: SharePoint On-premise Features and Issues - April 2016
MSLMS: SharePoint On- Premises Features and Issues - June 2016
MSLMS: OneDrive for Business Features and Issues - July 2016
MSLMS: SharePoint On-premises Features and Issues - August 2016
MSLMS: Closing Service Request
MSLMS: Cortana
MSLMS: Skype for Business on Mac Training Series
MSLMS: Skype Operations Framework Overview
MSLMS: OneDrive for Business - Groove Log Analysis
MSLMS: Desktop Single Sign-On
MSLMS: Exchange Online - Module 1 - Presentation
MSLMS: Filtering and sorting History - PPT
MSLMS: Introduction to Privacy
MSLMS: Labor Changes in MSSolve for Broad Commercial (Non-Premier) Support Engineer
MSLMS: LogMeIn Training for EMEA
MSLMS: O365 Using ViewPoint to Submit IW Elevation Requests - Japanesee0365 Entitling With ViewPoint Video
MSLMS: Office 2010 Pre-Sales Training - Simplified Chinese
MSLMS: Strategies for effective communication (email) - facilitator
MSLMS: Support Engineering Program Evaluation 3 - Japanese
MSLMS: Surface Pro 4 and Surface Book for Commercial Presales
MSLMS: Troubleshoot Windows 10 - System Assessment - Turkish
MSLMS: Wave 14 - Exchange Online - Module 6 - Coexistence and Migration.docx
MSLMS: Windows Live ID - Russian
MSLMS: PowerPivot on SP 2016 for SharePoint-BI engineers
MSLMS: Project Triage -Troubleshooting Click 2 Run Installations
MSLMS: Delve Universal Windows App
MSLMS: OneDrive for Business - Activity Feed
MSLMS: OneDrive Mobile - Universal and Windows
MSLMS: Project Triage - Project Online and Project Server 2013 Workflow Refresher
MSLMS: Project Triage - Data IO
MSLMS: TechTalk - Unfogging the Cloud - Troubleshooting Modern Authentication for Outlook and Exchange Online (Part 1)
MSLMS: TechTalk - Unfogging the Cloud - Troubleshooting Modern Authentication for Outlook and Exchange Online (Part 2)
MSLMS: Yammer Management Activity API
MSLMS: Yammer User Lifecycle Management in Office 365
MSLMS: Yammer Enforce Office 365 Authentication Feature
MSLMS: Office Online Document Previews for Yammer
MSLMS: Yammer MAM for Intune
MSLMS: Yammer One to Many (1-M)
MSLMS: Yammer User Lifecycle
MSLMS: OneDrive for Business for Support Engineers
MSLMS: Introduction to Skype Teams
MSLMS: OFCEP - UPA Internals Introduction
MSLMS: SharePoint Online New to Product (NTP)
MSLMS: SharePoint Online Features and Issues Training
MSLMS: SharePoint Online Brownbag - Diagnostic Self-Automation
MSLMS: SharePoint Framework
MSLMS: Webhooks API
MSLMS: Recommending O365 Sign In for Yammer
MSLMS: SharePoint 2010 Admin Troubleshooting for Support - ULS
MSLMS: SharePoint 2010 Server
MSLMS: SharePoint 2010 Foundations
MSLMS: SharePoint Hybrid Cloud Search Service Application (SSA) (Online)
MSLMS: SharePoint Mobile
MSLMS: Content Deployment
MSLMS: CSS Readiness - Skype for Business Brown Bag - October 2016
MSLMS: Go Local Datacenter - November Update - Job Aid
MSLMS: Introduction to the One MS LMS
MSLMS: Microsoft Flow Integration with SharePoint
MSLMS: Microsoft Teams - Traffic Flow and Deployment
MSLMS: SharePoint REST APIs with Microsoft Graph Integration
MSLMS: Office 365 Bookings – Updated eLearn
MSLMS: SharePoint On-Premises Features and Issues - October 2016
MSLMS: SharePoint Server 2016 Setup and Upgrade for Support Engineers (Online)
MSLMS: OneDrive Automated Log Analysis with SyncLogScanner
MSLMS: OneDrive for Business Features and Issues - October 2016
MSLMS: OneDrive Mobile - Universal and Windows_Japanese
MSLMS: PowerApps Integration with SharePoint
MSLMS: TechTalk - Outlook - Tailored Experiences (TXP) in Outlook 2016 for Mac
MSLMS: TechTalk - Outlook - @mentions in Outlook 2016 for Mac
MSLMS: SharePoint Migration Assessment Tool (SMAT)
MSLMS: SharePoint Online Features and Issues - October 2016
MSLMS: SharePoint Server 2010 Condensed (Online)
MSLMS: Skype for Business for Mac - Logs and Tools
MSLMS: Skype for Business for Mac - Troubleshooting
MSLMS: Core Skills Training for SharePoint Engineers
MSLMS: CSS Readiness - Skype for Business Brown Bag - September 2016
MSLMS: Go Local Datacenter - September Update - Job Aid
MSLMS: Lync Continuing Education - TechLync Partner Series
MSLMS: Lync Online Training (2013)
MSLMS: Office 365 - Using the Case Management System in OneStop 2.0
MSLMS: OneDrive for Business - Team Sites Sync
MSLMS: Azure AD in Ibiza - Public Preview 2
MSLMS: Azure AD B2C - Linking to Subscription
MSLMS: SharePoint Development - Core APIs - CSOM
MSLMS: SharePoint Development - Core APIs - Introduction
MSLMS: Troubleshooting Content Types in SharePoint Online
MSLMS: DSExplorer Overview for Azure Active Directory Identity Support Engineers
MSLMS: Modern Authentication Certificate-based Authentication
MSLMS: Skype for Business Meeting Room Devices - Project Rigel
MSLMS: InfoPath Dev Triage
MSLMS: CSS Readiness - Skype for Business Brown Bag - April 2016
MSLMS: Skype for Business - Modern Authentication
MSLMS: Microsoft Classroom
MSLMS: Office 365 Sign in for Yammer - Phase 2
MSLMS: Suite Connected Groups
MSLMS: Yammer and Office 365 Profile Sync
MSLMS: Azure AD Conditional Access
MSLMS: Azure Active Directory Domain Services
MSLMS: AAD Domain Services
MSLMS: Azure Active Directory Premium and Enterprise Mobility Suite Subscriptions Support
MSLMS: Azure Active Directory Premium
MSLMS: Azure AD Sync (AADSync) Advance Training
MSLMS: Azure Disk Encryption
MSLMS: Azure Key Vault
MSLMS: Business Intelligence for SharePoint Support Engineers (Online)
MSLMS: Commercial Commerce New Hire Participant Roadmap
MSLMS: Customer Service Basics FG
MSLMS: Customer Service Basics PG
MSLMS: Customer Service Basics PPT
MSLMS: Local Administrator Password Solution (LAPS)
MSLMS: MSOS Commerce - Office 365 Fall SMB
MSLMS: Outlook on the Web - People Features
MSLMS: RBS Troubleshooting Guide
MSLMS: SharePoint 2013 Hybrid Scenarios
MSLMS: SharePoint New Modern Experience - Japanese
MSLMS: SharePoint Online Unified Groups - Japanese
MSLMS: Supporting Federated Apps including User Attributes and SAML Debugging
MSLMS: SaRA Update - Outlook keeps hanging - Job Aid

Microsoft Involve
MSInvolve: Foundational knowledge for 20532 and 20533: Microsoft Azure Fundamentals (Involve) Ver. B
MSInvolve: 20296 Implementing Microsoft Azure Infrastructure Solutions (Involve) (Ver. B)
MSInvolve: Installing and Configuring Windows 10 - Labs Online
MSInvolve: Managing Office 365 Identities and Services
MSInvolve: Securing Enterprise Identity Management with Microsoft Identity Manager (MIM) 2016
MSInvolve: Microsoft Azure and the Next Generation of Infrastructure Solutions
MSInvolve: 20336 Developing Microsoft Azure TM Solutions
MSInvolve: 67339 Exam Prep Architecting Microsoft Azure Solutions (Exam 70-534)

Microsoft Massive Open Online Course (MOOC)
MOOC: CLD211.1x - Microsoft SharePoint 2016: Infrastructure
MOOC: CLD211.2x - Microsoft SharePoint 2016 Authentication and Security
MOOC: CLD211.3x - Microsoft SharePoint 2016: Workload Optimization
MOOC: CLD211.4x – Microsoft SharePoint 2016: Productivity Solutions
MOOC: CLD211.5x - Microsoft SharePoint 2016: Search and Content Management
MOOC: CLD208.1x - Microsoft Exchange Server 2016 Infrastructure
MOOC: CLD208.2x - Microsoft Exchange Server 2016 Client Access Services
MOOC: CLD208.3x – Microsoft Exchange Server 2016 Mailbox Databases
MOOC: CLD208.4x – Microsoft Exchange Server 2016 Transport Services
MOOC: CLD209.1x – Microsoft Exchange Server 2016 Hybrid Topologies
MOOC: CLD209.2x – Transitioning to Microsoft Exchange Server 2016

Microsoft Internal Classes
Microsoft Class: 147843 Get Your Hands on Office 365 - An Engineer's Guide
Microsoft Class: 190150 SharePoint 2013 Foundation Skills for Support Engineers
Microsoft Class: 190152 SharePoint Online 2013 New to Product (NTP)
Microsoft Class: 40424 40426 Readiness Edge Q2 Mar-Apr equiv
Microsoft Class: A walkthrough of Sharepoint Products and Technologies Development
Microsoft Class: ADFS for Office 365
Microsoft Class: Administering SharePoint Online - Module 1 - Introducing SharePoint Online
Microsoft Class: Administering SharePoint Online - Module 2 - Using the Microsoft Online Administration Center
Microsoft Class: Advanced Hyper-V Topics
Microsoft Class: AIP203.TR17 Securing User Access with Multi-Factor Authentication
Microsoft Class: AIP306.TR17 Active Directory Federation Services (ADFS) Deployment Considerations
Microsoft Class: AIP307.TR17 Introducing Web Application Proxy in WS 2012 R2 - Enable work from anywhere without losing sleep
Microsoft Class: AIP309.TR17 Windows Server Active Directory Customizations For Sign-in Experience
Microsoft Class: AIP311.TR17 Deep dive into Web Application Proxy in WS 2012 R2 - Advanced deployment, configuration, and operability considerations and tools
Microsoft Class: AIP400.TR17 ADFS Notes from the field - Complex multi hop implementations for CRM, SharePoint, Office 365 and Application Platforms
Microsoft Class: AIPCT302.TR17 Ask the Experts - Windows Server Active Directory and Federation
Microsoft Class: AIPWC300.TR17 Analyzing Encrypted Traffic with Message Analyzer
Microsoft Class: Becoming a Breakthrough Communicator
Microsoft Class: Breadth - Platforms - Windows Server - Hyper-V
Microsoft Class: Career Strategy Online (HR Course)
Microsoft Class: Catalyst (formerly egonomics) FY13
Microsoft Class: Certification - MCTS - Microsoft Exchange Server 2007, Configuration
Microsoft Class: CISM207-R1.TR14 Application Virtualization (App-V) vNext - Desktop Application Virtualization
Microsoft Class: CISM222.TR15 When to recommend User Experience Virtualization and when to lead with another solution
Microsoft Class: CISM335.TR17 Windows 8.1 RT in the Enterprise
Microsoft Class: Class ID 147843 - Get Your Hands on Office 365 - An Engineer's Guide
Microsoft Class: Class Office for Mac 2016 - Setup Brownbag (July 2015)
Microsoft Class: CLASS 98132 - SharePoint 15 User Profiles and Social for Support Engineers (Beta-Classroom)
Microsoft Class: Cloud Essentials
Microsoft Class: Company Meeting 2011 - Optimism and Direction, Part 1
Microsoft Class: Company Meeting 2011 - Optimism and Direction, Part 2
Microsoft Class: Create and Manage Commitments in MSSolve
Microsoft Class: Crisis Readiness
Microsoft Class: Cross-Boundary Collaboration
Microsoft Class: CRT05.TR19 Cert Prep Session for Exam 70-415 and 70-416 - MCSE Desktop Infrastructure
Microsoft Class: CRT09.TR19 Cert Prep session for Exam 70-331 and 70-332 - MCSE SharePoint (SharePoint Server 2013)
Microsoft Class: CRT201.TR10 Preparing for SharePoint Configuration Certification - Exams 70-630 and 70-631
Microsoft Class: CRT304-R1.TR14 Preparing for the 70-662 MCTS - Configuring Exchange 2010 Exam
Microsoft Class: CRT306.TR14 Preparing for Windows Server 2008 R2, Server Virtualization Exam Topics
Microsoft Class: CRT307.TR14 Gearing up for Windows Server 2008 R2, Desktop Virtualization Exam Topics
Microsoft Class: CTS Tools - LogMeIn Rescue TEST
Microsoft Class: CTS Tools - Radius Training
Microsoft Class: Customer Skills by Engineers (series) - Delivering Hard Messages
Microsoft Class: Data Protection for Services - Commercial
Microsoft Class: Diagnostics - SDP 5.0 Critical Updates
Microsoft Class: Diagnostics - UDE Fundamentals
Microsoft Class: Exam 70-638 - TS - Microsoft Office Communications Server 2007, Configuring
Microsoft Class: Exchange Server 2013 SP1 - ADFS Claims-Based Authentication for Outlook Web Access
Microsoft Class: Field Practice Fundamentals - SMSG Profit and Loss Statement
Microsoft Class: FY13 H2 Readiness Edge Update - March 1st to April 30th
Microsoft Class: FY13 H2 Readiness Edge Update - Sales Edition - March 1st April 30th
Microsoft Class: FY13 Q1 Readiness Edge Update
Microsoft Class: FY13 Q2 Readiness Edge Update
Microsoft Class: FY13 Standards of Business Conduct Course (Active FTE Only)
Microsoft Class: FY14 H2 Readiness Edge Update
Microsoft Class: FY14 Q1 Readiness Edge Update
Microsoft Class: FY14 Q2 Readiness Edge Update
Microsoft Class: FY15 Standards of Business Conduct Course
Microsoft Class: Gear Up - Essential Information Program
Microsoft Class: Class Get Your Hands on Office 365 - An Engineer's Guide
Microsoft Class: Global Diversity and Inclusion at Microsoft
Microsoft Class: Global Diversity and Inclusion at Microsoft 2.0
Microsoft Class: GS Lunch_Tuesday.TR17 Americas Enterprise Services Lunch with Brad Callahan and Scott Lengel
Microsoft Class: GS01.TR17 Norm Judah, Chief Technology Officer, Microsoft Services
Microsoft Class: GS02.TR17 Steven Guggenheimer, CVP and Chief Evangelist, D-PE and John Shewchuk, Technical Fellow, DPE
Microsoft Class: GS03.TR17 An Apple-Android Compete Story - NATO
Microsoft Class: GS04.TR17 Kevin Turner, Chief Operating Officer
Microsoft Class: GS05.TR17 Norm Judah, Chief Technology Officer, Microsoft Services
Microsoft Class: GS05-07.TR19 Wednesday General Session
Microsoft Class: GS06.TR17 Brian Jones, Principal Group Program Manager, Office Developer Platform
Microsoft Class: GS07.TR17 Jared Spataro, Senior Director Product Marketing, SharePoint, and Fred Studer, General Manager Product Marketing, CRM
Microsoft Class: GS08.TR17 Brad Anderson, Corporate Vice President, Windows Server and System Center Program Management
Microsoft Class: GS09.TR17 Norm Judah, Chief Technology Officer, Microsoft Services
Microsoft Class: GS10.TR17 A Google Complete Customer Story - Iberia-British Airways
Microsoft Class: GS11.TR17 Iain McDonald, Partner Director of PM, US-WIN PM
Microsoft Class: GS12.TR17 Nick Parker, Corporate Vice President, Microsoft OEM
Microsoft Class: H2 Readiness Edge Update
Microsoft Class: Influence at Microsoft - A Framework for Effective Influences
Microsoft Class: InfoPath 2007 Supporting Developers (Online)
Microsoft Class: Introduction to Technical Foundations
Microsoft Class: Kerberos Service Principal Names
Microsoft Class: Legal 101 for New Employees
Microsoft Class: Management Concepts Preview (HR Course)
Microsoft Class: Managing Customer Expectations
Microsoft Class: Microsoft Office 365 - Plan and Deploy ADFS Authentication Services
Microsoft Class: Microsoft Online Services Security and Privacy Basics
Microsoft Class: Microsoft Online Services Security Training - Elevated Access and Risks
Microsoft Class: Microsoft Standards of Business Conduct 2011
Microsoft Class: Module 1 - Overview of Cross-Boundary Collaboration
Microsoft Class: MSSolve November FY13 User Enhancements Training
Microsoft Class: Netmon for Support Engineers (Online)
Microsoft Class: Office 2007 InfoPath Troubleshooting (Online Reading)
Microsoft Class: OneStop Flash - April 2011
Microsoft Class: OneStop Flash - August 2010
Microsoft Class: OneStop Flash - Data Transfer Management
Microsoft Class: OneStop Flash - February 2011
Microsoft Class: OneStop Flash - February 2012
Microsoft Class: OneStop Flash - January 2011
Microsoft Class: OneStop Flash - July 2010
Microsoft Class: OneStop Flash - July 2011
Microsoft Class: OneStop Flash - June 2010
Microsoft Class: OneStop Flash - June 2011
Microsoft Class: OneStop Flash - March 2012
Microsoft Class: OneStop Flash - May 2011
Microsoft Class: OneStop Flash - November 2010
Microsoft Class: OneStop Flash - October 2010
Microsoft Class: OneStop Flash - September 2010
Microsoft Class: OneStop Flash - September 2011
Microsoft Class: Personality Insights - Managing and Flexing Your Communication Style
Microsoft Class: Privacy 101 - Fundamentals for Everyone
Microsoft Class: Privacy 101 - Fundamentals for Everyone (MS Operations)
Microsoft Class: Privacy 101 (FY14)
Microsoft Class: Privacy 101 (FY15)
Microsoft Class: Privacy 301 - Privacy Training for Customer Service and Support
Microsoft Class: Q1 Readiness Edge (non Sales Equivalent)
Microsoft Class: Q1 Readiness Edge (Sales Equivalent)
Microsoft Class: Q1 Readiness Edge Update
Microsoft Class: Q2 Readiness Edge Update
Microsoft Class: QRP37 - Cloud Readiness Update (3593)
Microsoft Class: QRP37 - FY15 Services Taxonomy Update (3578)
Microsoft Class: QRP37 - FY15 SMSG Priorities with Norm Judah and Kathleen Hogan (3592)
Microsoft Class: QRP37 - Microsoft Premier US Twitter Feed for Promoting Premier Offerings (3547)
Microsoft Class: QRP37 - Microsoft Support Lifecycle - Q1FY15 Update (3569)
Microsoft Class: QRP37 - New Global SQL Server GBS Offerings for Customers_MIP (3577)
Microsoft Class: QRP37 - One Utilization (3598)
Microsoft Class: QRP37 - PMC Offering FY15 Update (3571)
Microsoft Class: QRP37 - Premier Portfolio Update (3576)
Microsoft Class: QRP37 - Premier VNext - Introduction to Proven Scenarios (3599)
Microsoft Class: QRP37 - QRP is Transforming in FY15
Microsoft Class: QRP37 - Resources to Help Your Team Implement and Support Microsoft Dynamics AX (3566)
Microsoft Class: QRP37 - Services Labor Recording and Approval Training
Microsoft Class: QRP37 - Supporting CLoud in FY15 (3600)
Microsoft Class: RE Q1 FY13 Bucket
Microsoft Class: Readiness Edge News - Threshold Disclosure
Microsoft Class: Readiness Edge News Deployment and Consumption Clarity and Accountability
Microsoft Class: Readiness Edge Special Edition - Windows 8 Consumer Preview
Microsoft Class: Readiness Edge Special Edition W8 Bucket Course
Microsoft Class: SCIM325.TR17 Network Diagnostics improvements in Windows Server 2012 R2
Microsoft Class: SCIM358.TR16 Microsoft Message Analyzer - Protocol, Event, and Log Analysis Re-imagined!
Microsoft Class: SCIM368.TR17 Deep Dive into Hyper-V Network Virtualization in Windows Server 2012 R2
Microsoft Class: SCIM371.TR17 Networking infrastructure improvements (IPAM, DNS and DHCP) in Windows Server 2012 R2
Microsoft Class: SCIMIL300.TR17 Network Automation using Window Server 2012 R2 IPAM
Microsoft Class: Services FY15 Priorities
Microsoft Class: Services U. Update February - Cybersecurity Incidents - Helping our Customers Respond
Microsoft Class: Services U. Update February - Data Protection for Services - CSS
Microsoft Class: Services U. Update February - Microsoft Premier Custom Support Program Updates
Microsoft Class: Services U. Update February - Norm Judah on Transformation, Innovation, and the Cloud
Microsoft Class: Services U. Update January - Cloud - Learn It - Live it - Love it
Microsoft Class: Services U. Update November - Delivery Strategy and Global Practices with Norm Judah and Paul Mirts
Microsoft Class: Services U. Update November - Driving Business Value for Customers through Cloud Consumption - Part I
Microsoft Class: Services U. Update November - Microsoft Support Lifecycle Policy Updates
Microsoft Class: Services U. Update November - Services - Our Culture of Diversity and Inclusion
Microsoft Class: Services U. Update November - Supplemental Labor Policy Training - Common Questions and Awareness
Microsoft Class: Services U. Update October - Ensuring Cloud Success
Microsoft Class: Services U. Update October - Microsoft Support Lifecycle
Microsoft Class: Services U. Update October - Premier vNext with Norm Judah and Kristin Johnsen
Microsoft Class: Services U. Update October - Technical Principles for a 'Cloud-First, Mobile-First' World
Microsoft Class: SharePoint 2010 Admin Troubleshooting for Support - FAST
Microsoft Class: SharePoint 2010 Admin Troubleshooting for Support - Hosting
Microsoft Class: SharePoint 2010 Admin Troubleshooting for Support - ISA and AAMs
Microsoft Class: SharePoint 2010 Admin Troubleshooting for Support - Search
Microsoft Class: SharePoint 2010 Admin Troubleshooting for Support - Social Computing
Microsoft Class: SharePoint 2010 Admin Troubleshooting for Support - ULS
Microsoft Class: SharePoint 2010 Admin Troubleshooting for Support - UPA
Microsoft Class: SharePoint 2010 Admin Troubleshooting for Support - Upgrade
Microsoft Class: SharePoint 2010 Admin Troubleshooting for Support - Variations
Microsoft Class: SharePoint 2010 Tech Talk - Large Lists in SharePoint
Microsoft Class: SharePoint 2010 Tech Talk - Patching SharePoint Foundation and Server 2010 to Service Pack 1
Microsoft Class: SharePoint 2010 Tech Talk - Troubleshooting Search Issues using MSSConsole and Deagle
Microsoft Class: SharePoint 2013 Foundation Skills for Support Engineers
Microsoft Class: SharePoint 2013 Setup-Upgrade for Support Engineers
Microsoft Class: SharePoint 2013 User Profiles and Social for Support Engineers
Microsoft Class: SharePoint 2013 Workflow for Support Engineers
Microsoft Class: SharePoint Crawler Training for FAST Engineers
Microsoft Class: SharePoint Knowledge Session - Debug Diag Introduction for SharePoint Engineers
Microsoft Class: SharePoint Knowledge Session - IIS Introduction for SharePoint Engineers
Microsoft Class: Smart Interviewing at Microsoft
Microsoft Class: Social Engineering
Microsoft Class: SP222.TR16 Intro to SkyDrive Pro
Microsoft Class: Supporting Core Technologies in Service Pack 1 for Windows 7 and Windows Server 2008 R2
Microsoft Class: TechReady
Microsoft Class: Techready 17 Event OveralL Evaluation
Microsoft Class: Troubleshooting Access Denied Problems for SharePoint Online Support and Escalation Engineers
Microsoft Class: TWC303.TR17 Malware Hunting with the Sysinternals Tools with Mark Russinovich
Microsoft Class: Virtual Team Meetings
Microsoft Class: Windows 8 Consumer Preview Demos
Microsoft Class: Windows 8.1 Update 1 Support Training
Microsoft Class: Windows Powershell Fundamentals
Microsoft Class: Winning Market Share Through Support
Microsoft Class: Work Force Management - User Training for CTS

Microsoft Exams
Exam 098-367 Security Fundamentals
Exam 098-366 Networking Fundamentals
Exam 070-337 Enterprise Voice & Online Services with Microsoft Lync Server 2013
Exam 070-336 Core Solutions of Microsoft Lync Server 2013
Exam 070-416 Implementing Desktop Application Environments
Exam 070-415 Implementing a Desktop Infrastructure
Exam 098-349 Windows Operating System Fundamentals (now known as 070-365)
Exam 070-414 Implementing an Advanced Server Infrastructure
Exam 070-413 Designing and Implementing a Server Infrastructure
Exam 070-417 MCSA: Upgrading your skills to MCSA Windows Server 2012
Exam 070-689 MCSA: Upgrading your skills to MCSA Windows 8
Exam 070-663 Pro: Messaging Enterprise Administrator on Exchange 2010
Exam 070-662 TS: Microsoft Exchange Server 2010, Configuring
Exam 070-667 TS: Microsoft SharePoint 2010, Configuring
Exam 070-668 Pro: Microsoft SharePoint 2010, Administrator
Exam 070-686 Pro: Windows 7, Enterprise Desktop Administrator
Exam 070-681 TS: Windows 7 and Office 2010, Deploying
Exam 070-664 TS: Microsoft Lync Server 2010, Configuring
Exam 070-665 Pro: Microsoft Lync Server 2010, Administrator
Exam 070-669 TS: Windows Server 2008 R2, Desktop Virtualization
Exam 070-693 Pro: Windows Server 2008 R2, Virtualization Administrator
Exam 070-682 Pro: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician
Exam 070-659 TS: Windows Server 2008 R2, Server Virtualization
Exam 070-638 TS: MCTS: Microsoft Office Communications Server 2007, Configuring,
Exam 070-630 TS: Microsoft Office SharePoint Server 2007, Configuration
Exam 070-238 Pro: Deploying Messaging Solutions with Microsoft Exchange Server 2007
Exam 070-237 Pro: Designing Messaging Solutions with Microsoft Exchange Server 2007
Exam 070-236 TS: Exchange Server 2007, Configuring
Exam 070-622 Pro: Supporting and Troubleshooting Applications on a Windows Vista Client for ENTERPRISE Support Technicians
Exam 070-623 Pro: Microsoft Desktop Support – Consumer
Exam 070-620 TS: Configuring Windows Vista Client
Exam 070-646 Pro: Windows Server 2008 Server Administrator
Exam 070-647 Pro: Windows Server 2008 Enterprise Administrator
Exam 070-649 Upgrading Your MCSE on Windows Server 2003 to Windows Server 2008, Technology Specialist
Exam 070-298 Designing Security for a Microsoft Windows Server 2003 Network
Exam 070-299 Implementing and Administering Security in a Microsoft Windows Server 2003 Network
Exam 070-285 Designing a Microsoft Exchange Server 2003 Organization
Exam 070-284 Implementing and Managing Microsoft Exchange Server 2003
Exam 070-225 Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server
Exam 070-224 Installing, Configuring, and Administering Microsoft Exchange 2000 Server
Exam 070-220 Designing Security for a Microsoft Windows 2000 Network
Exam 070-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Exam 070-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Exam 070-214 Implementing and Administering Security in a Microsoft Windows 2000 Network
Exam 070-218 Managing a Microsoft Windows 2000 Network Environment
Exam 070-296 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Environment for an MCSE Certified on Windows 2000
Exam 070-292 Managing and Maintaining a Microsoft Windows Server 2003 Environment for an MCSA Certified on Windows 2000
Exam 070-227 Installing, Configuring, and Administering Microsoft Internet Security and Acceleration (ISA) Server 2000, Enterprise Edition
Exam: 070-221 Designing a Microsoft Windows 2000 Network Infrastructure
Exam 070-219 Designing a Microsoft Windows 2000 Directory Services Infrastructure
Exam 070-240 Microsoft Windows 2000 Accelerated Exam for MCP's Certified on Microsoft Windows NT 4.0
Class MS973 Exchange Server 5.5 - Design and Implementation
Exam 070-087 Implementing and Supporting Microsoft Internet Information Server 4.0
Class Upgrading to Microsoft Windows NT 5.0 Pre-release
Exam 070-079 Implementing and Supporting Microsoft Internet Explorer 4.0 by Using the Microsoft Internet Explorer Administration Kit (IEAK)
Exam 070-078 Implementing and Supporting Microsoft Proxy Server 1.0
Exam 070-068 Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise
Exam 070-073 Implementing and Supporting Microsoft Windows NT Workstation 4.0
Exam 070-067 Implementing and Supporting Microsoft Windows NT Server 4.0
Exam 070-059 Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0
Exam 070-053 Internetworking Microsoft TCP/IP for Microsoft Windows NT (3.5-3.51)
Exam 070-046 Networking with Microsoft Windows for Workgroups 3.11
Exam 070-048 Microsoft Windows for Workgroups 3.11
Exam 070-064 Implementing and Supporting Microsoft Windows 95
Exam 070-058 Networking Essentials
Exam 070-026 System Administration for Microsoft SQL Server 6.5
Exam 070-042 Implementing and Supporting Microsoft Windows NT Workstation 3.51
Exam 070-043 Implementing and Supporting Microsoft Windows NT Server 3.51

Apple
Level I Service (Apple II & Apple III series & peripherals)
Macintosh Office (desktop servicing & LAN troubleshooting)
Macintosh II
Macintosh XL (Apple Lisa)